Customer

1、ArticleCreatingEffectiveOnlineCustomerE,periencesAle,anderBleier,ColleenM,Harmeling,andRobertW,PalmatierAbstractCreating。

2、DOI,ri14,v15i2,1070,ISSN,1697,8293,Julio,diciembre2017Volumen15N2,ICONO14Understandingthecustomere,perienceintheageofomn。

3、Businessstrategiescenteredontheholisticdesignanddeliveryoftotalcustomere,periencesconsistentlycreatesuperiorcustomervalu。

4、KatherineN,LemonPeterC,VerhoefUnderstandingCustomerE,perienceThroughouttheCustomerJourneyUnderstandingcustomere,perience。

5、ORIGINALEMPIRICALRESEARCHOutsourcingthepain,keepingthepleasure,effectsofoutsourcedtouchpointsinthecustomerjourneyAnne,Ma。

6、ORIGINALEMPIRICALRESEARCHEffectivecustomerjourneydesign,consumersconception,measurement,andconsequencesChristinaKuehnl1D。