河北T业大学
倾士学位论文
基于冲突解决的管埋创新方法研究
姓名:袁媛
申请学位级别:硕士
专业:企业管理
指导教师:张东生
20061201
河北工业大学硕士学位论文
基于冲突解决的管理创新方法研究
摘要
管理创新对一个企:、为至一个国家的发展具有非常重要的意义,也正因为如此,近
儿年来国内外研究管理创新方面的成果很多。但己有成果大多集中在管理创新的概念、意
义、内容、发展趋势和思维特征等方面,而对于如何遵循这种思维特征、顺应这种趋势去
实现创新,尚未提出过系统的思路与方法。
现代管理学认为冲突是管理本质性的东西,管理的发展实质上就是一部不断解决各种
管理活动中冲突问题的历史。而每一个冲突解決的方法,也不断完善和革新了管理理论。
本文在总结国内外关于管理创新方法研究成果的基础上:,从化解管理冲突的角度,探讨了
企业实现管理创新的路径,以期为企业提供一套有效的实现管理创新的方法。首先,本文
根据已有的研究和本文的思路重新定义了管理创新和管理沖突,赋予了它们更广泛的内
涵。接着,从满足企业管理创新的需求出发,对管理中的冲突问题作了归纳,将管理冲突
划分了四种类型,包括企业目标与社会目标的冲突、企业目标与企业内利益相关者的沖突、
管理口标之间的冲突及方案与效果之间的冲突,初步构建了管理冲突树并给出了管理冲突
矩阵的描述方法,其中针对以前研究中较少涉及的第三类冲突进行了重点分析,从管理的
四大职能入手对其进行了二次分类,并借鉴TRIZ理论,提出了构建管理冲突问题解决矩
阵的基本思路;最后,本文选取了组织结构设置这个方面初步构建了组织结构设置中的冲
突矩阵,并根据创新原理给出了相应的解集,从而说明了这种方法的使用。
关键字:管理创新,创新方法,管理沖突,
冲突管理,TRIZ,沖突矩阵
基于冲突解决的管理创新方法研究
RESEARCH ON METHOD OF MANAGEMENT INNOVATON
BASED ON CONTRADICTON SOLVING
ABSITRACIN
Management innovation is very important to the development of an enterprise, and even a
nation. So there were several research achievement by both domestic and foreign scholars in the
last few years. These achievement mostly concentrated in concept, significance, content
development tendency and thought characteristic of management innovation, but there is no
systemic methods following them
We could learn from the modern management theory, the contradiction is the essence of
management, and the development of management is substantively a history of unceasingly
solveing various contradictions. And each method of contradiction solving contribute to the
development and innovation of management By summarizing domestic and foreign achievement
about the management innovation, this thesis discusses the path of management innovation based
on contradiction solving, and expect to provide a set of effective management innovation method
for enterprises. First, this thesis redefines the concepts of management innovation and
management contradiction according to the prevenient research. Next, in view of the enterprise
management innovation demand, this thesis concludes the contradiction problems and divides
them into four types contradictions of goals between enterprise and society, enterprise goals and
stakeholders, objectives contradictions within an enterprise, and contradictions between solutions
and effect. It sets up the elementary management contradiction tree. Because of rarely refered to
the third type is mainly discussed. and it is classified into four types on the basis of management
functions. Then, with reference to TRIZ, this paper proposes the idea of the management
contradiction solution matrix. Finally, it focuses on the aspect of organizational structure to
establish the initial contradiction matrix, and suggests the corresponding solution on the basis of
the inventive principles, thus explains how this method works
KEY WORDS: management innovation, method of innovation, management contradiction
contradiction management, TRIZ, contradiction matrix
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